IT Support

We have flexible IT Support for all sized businesses and requirements


And don't worry if anything goes wrong, because we will already know about it.


Is going Cloud the right solution, if so then we have the answer with our offerings.

Cyber Security and Compliance

Protecting your business from the outside and the inside! with Data Loss Prevention and real-time 24/7 monitoring and intervention.


Our Unified Communications empower your teams with Voice, Video, SMS, WhatsApp, Website Chat, Facebook Messenger all in one place... you won't miss a thing!


Get the professional advice, guidance and planning your business needs to grow!



We Fix 87% of issues Remotely

And Prevent 35% of issues before they Happen

We also provide On-site Support Across the United Kingdom too

Click Here and Onboard for Free Today

IT Support Tailored to Your Business

Your business may be doing the same thing as your competitors, but this does not mean you work the same way.

We deliver IT Support using a "Business Centric Model", this ensures our entire service delivery is specific in meeting your business goals and requirements. Technology is becoming a more intrinsic role in Business to the point where without technology, todays businesses simply cannot exist.

Going Beyond Keeping the Lights on...

We are all about boosting Productivity, Efficiency, Growth, Compliance, Customer Satisfaction and ultimately your bottom line!

Our Partnership with your business means your goals become our goals and our aim is to bring our teams closer together where we can act as if we were one organisation; all striving for the goals your have set out.

Take a look below on how our IT Support can help your business!

Fully Managed IT Support

Unlimited Remote Support

Backed by a Unbeatable Service Level Agreement for Mission Critical operations with Proactive Health Monitoring and Servicing

Learn More About Fully Managed IT Support

Flexible Pay-as-you-Go

No Monthly Commitment

Get Onboarded for free and gain rapid access to Professional Business Class IT Support for when you need it most.

Learn More About Pas-as-you-Go IT Support

Trusted By Healthcare

Where IT and Communications are Literally a Lifeline

Click Here to learn more about IT Support for Healthcare

We Do IT Support Really Well

But... We Know IT's All About The Relationship

And Here Are The People You Will Work With
Partner Success Manager
Joe and other dedicated Partner Success Managers are here as a single point of contact to ensure a strong relationship is maintained between us.

Joe can help with...
Anything from billing, product and services, wanting to book a consultation to giving somebody a nudge in the most unlikely event. 
Managing Director
Laurie's job is to ensure the delivery of our services is focused on your goals with a regularly reviewed support plan.

This bespoke plan is here to ensure your requirements are met and to identify any technical advantage we can deliver to help you surpass your competition!
Technical Director
Alex leads our team who deliver your IT Support, he has a wealth of experience in a vast number of sectors, implementing strategy, efficiency for faster resolve and increased uptime.

Alex originates from the Banking Industry, having the understanding Time really is Money! 

Alex spends a lot of his time on improving efficiency that will increase your productivity and most importantly, your bottom line!
Commercial Director
Gareth is here to ensure our services are tailored to your needs and remain competitively affordable.

Gareth works with our vendors to ensure we can deliver the best pricing on-to our end customers.

Gareth is also tasked with building relationships with our customers beyond the scope of our services, as we believe our Partnerships should help our customers in any and everyway possible.

Stronger Communication Deliver Better IT Support

Bridging the gap between our teams to support you as if we were one organisation is vital, and this is why we offer 3CX Free for 12 Months with Fully Managed IT Support. "Hardware not included".

Free 3CX Phone System for 12 months for New Fully Managed IT Support Partners

Not only gain access to the industry leading Telecoms, SMS, WhatsApp, Facebook Messenger and Chat platform, but enhance the collaboration between our team with:
  • Direct access to individuals in each of our teams
  • Better insight in to each of our staffs availability
  • Video Calling for technical assistance
  • Being able to work and talk when working remotely
Terms and Conditions Apply: Excludes calling package and Hard-phones
Learn More About 3CX Here...

Backed by a Mission Critical Service level Agreement

Because we know there is No Time for Down-Time!

Our Service Level Agreement, SLA, provides you and your busines with the reasurance that our team will be there for when things hit the fan!
Below is our Monday - Friday, 9-5 Business Day SLA, but hey if that does not work for you then we can talk about a custom SLA that works better..

When needed, we can provide 24/7 access to support.
We are currently beating our SLA's 98.6% of the time!

Our Partners can monitor our performance in real-time in their Support Portal

We Dont Have Customers

We Have Partners

And here is what they say about working with our Team
    Managing Director at The Hennessy Partnership Complexed Care
    As a Complex care provider our IT and telecommunications is at the upmost importance to our residents & staff.

    We were searching the market to install and provide a whole new IT/Communications system for all our Services. We met Laurie and his team from Capella, and to say the least I was reassured of their streamlined processes and IT security, but most of all they are an IT provider that get and understand Care homes regulations.

    From the start of the project with site surveys, equipment surveys and to what we expected of the new systems was excellent. On commencement of the installations of IT/Phones/Communication software/IT software to all our services, their engineer’s communication and how mindful they were of working in a care service with complex care residents was exceptional.

    From start to finish we knew what was happening & where, Clear dates of installation and switch over to the new IT & phone system. But most importantly and at no point did we lose any IT/Phones services during the installation or switch over, which obviously as a complex care provider should we have lost any type of these services would have been critical impact to the business.

    I have worked in senior roles within the care industry for many years and have worked with many IT companies. To Many IT companies you are a contract, and they don’t get the care homes regulations. I Can honestly say Capella are by far the best I have worked with, most importantly the team have sound knowledge of care home guidance, they delivery and commit to what was agreed. It is a clear Partnership between Capella and us a as a care provider, we are not just a contract to them.
    Founder at SDA Ltd and Co-Founder at Lumiadd Ltd
    Laurie Guthrie has supported our companies IT needs for many years and has been integral in managing and servicing a complex 3D CAD data management system in addition to our main server. Laurie provides a comprehensive service with excellent knowledge in key areas of business IT.
    Founder at SDA Ltd and Co-Founder at Lumiadd Ltd
    Laurie Guthrie has supported our companies IT needs for many years and has been integral in managing and servicing a complex 3D CAD data management system in addition to our main server. Laurie provides a comprehensive service with excellent knowledge in key areas of business IT.



Subject to Consultation and Requirements
Bespoke Pricing Available
Fully Managed
Remote Support
Keeping the lights green and systems fast and clean
£15 per month, user/device
Remote Support With
Emergency On-Site
All the Management, Maintenance benefits with Remote Support with the added reasurance if you need us onsite when something breaks, then we have your back!
£22 pcm, user/device
IT Complete
A fixed price rate that is not based on the number of users or devices and covers all aspects of your IT System. This also includes consultation and project time for growing businesses.
£.. to be negotiated
Remote Support
Remote Support over the phone for when you need us.
£30.00 per hour
On-Site Support
Need us to fix something without a monthly commitment?
Then we are here for you!
£80.00 per hour
Project or Extended Onsite
When purchasing hours in Bulk, we can provide you a discounted rate. Keep your hours on account for when you need them most. (Pre-paid) 10 hours blocks. Remote support consumes 0.5 hours for every 1 hour.
£600.00 per block
Pricing is based on a Per User or Per Device Model
Subject to your IT System Setup and Required
Service Level Agreement
Prices exclude VAT


Where our Team Becomes Your Team
and Your Goals Become Ours

Enquire About a IT Support Partnership Today


From the Cabling, Phones and Computer Network to the Desktops, Servers and Printers
Our Team Have Your Back!
We are trained in Safeguarding, Health & Safety and to work in high risk environments too.
Read More About Infrastructure Services hERE


dont't worry if you arn't near us, because we will travel to you

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Lets Talk

When would it be best for you to have our first chat?

We're looking really forward to meeting with you...

How can we help you and your business?

During your first FREE consultation, we can get to know more about each others businesses and discover just how we can help.

We have a diverse team with a wealth of experience and skills in Technical, Business and Marketing.

We can talk about:

  • The problems you are currently, or soon to be facing
  • Your business goals and directions
  • Helping you achieve Governance, Compliance and Cybersecurity
  • Gaining a technological advantage over your competitors
  • and how we can help your business to scale and grow!

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What you may need to know
Capella IT is the legal brand identity of National IT Services and Communications Ltd.
Email Support
Support (Existing Customers): 0191 341 0049
Sales & Customer Services: 0191 341 0048
Main Line: 0191 303 7266
Email Billing:
Our office locations
Cambridge and London
Leeds and Hull
Co Durham
Sunderland and Newcastle

VAT registration number 422011956

NATIONAL IT SERVICES AND COMMUNICATIONS LIMITED is the legal identity of Capella IT, registered company 14227253

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